Blackberry wireless activation contacting server

BlackBerry Mobile Computing. Barry McNamara This person is a verified professional. Verify your account to enable IT peers to see that you are a professional. Last Updated: Aug 21, 1 Minute Read.

Reply 5. Facebook Twitter Reddit LinkedIn. Main Areas of Contribution:. Track Progress. Earn Credits. Skip to: content search login. Knowledge Base Toggle local menu Menus About the team. Knowledge Base Search. Log in. Options Help Chat with a consultant. Other sources of help Guides for administrators Guides for device users Business support Knowledge base Support forums Training. How do I…? Configure device activation over the wireless network You can allow users to activate BlackBerry devices over the wireless network.

Before you begin: Create an email account that the BlackBerry Administration Service can use to send system messages or activation passwords to user accounts. Verify that the system requirements are met for activating devices over a Wi-Fi network. If the Enterprise Activation problems persist, you may want to delete the user from the BlackBerry Manager and add them again.

When adding new users, assign an Enterprise Activation password before notifying the user to activate their device. After minutes, the process times out with one of the following messages:. Fetch these logs and send them to the Engineering Team.

The ServerConfigHistory table might have unfinished tasks for the BlackBerry device user, preventing activation from continuing. Therefore, the BlackBerry Enterprise Server may not have the proper permissions to correctly log in to the BlackBerry device user's account.

As a result, the enterprise activation will not start. If the ETP. Stop and start the Router, Dispatcher, and Controller services in that order. This will force the Controller to assign the BlackBerry device user to an agent and the ETP activation message should be processed several minutes later. BlackBerry Device Software 4. If this log message is in the log, the activation password was never set.